Refund Policy

At ItnaWallet, we strive to provide a reliable and secure payment gateway service. This Refund Policy explains the terms for requesting refunds for transactions processed through our platform.

1. Eligibility for Refunds

• Refunds are only available for eligible transactions made through ItnaWallet, as per the terms set by the merchant. ItnaWallet facilitates refunds but does not directly control refund eligibility, which is determined by the policies of the merchant where the transaction occurred.

• Refund requests must be submitted within the time frame specified by the merchant’s refund policy.

2. How to Request a Refund

• Contact the Merchant First: If you believe you are eligible for a refund, please first contact the merchant where you made the purchase. They are responsible for initiating refund requests through ItnaWallet if applicable.

• Escalation to ItnaWallet: If the merchant is unresponsive or if you encounter issues with the refund process, please contact ItnaWallet’s support team for assistance. Provide details about your transaction, including the transaction ID, date, and merchant information.

3. Refund Processing Time

• Once a refund is approved by the merchant and processed through ItnaWallet, it typically takes 5-10 business days to reflect in your account, depending on your bank or payment provider.

• Processing times may vary due to factors beyond ItnaWallet’s control, including bank processing times and other third-party factors.

4. Non-Refundable Transactions

• Certain transactions, such as those involving non-refundable products, digital goods, or services that have been fully rendered, may not be eligible for refunds. Please check the merchant’s terms before making a purchase.

• Transaction fees, where applicable, are typically non-refundable unless otherwise stated.

5. Changes to This Policy

• ItnaWallet reserves the right to update or change this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

6. Contact Us

• For questions about this Refund Policy or to inquire about a refund, please contact us at support@itnawallet.com